Support
CUSTOMER CARE
Pre-Sale assistance and support
Support
CUSTOMER CARE
After-Sale assistance and support
Support
CUSTOMER CARE
Satisfaction and future profit
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IVAXIA SERVICE CENTER

Our sales technicians follow the negotiation step by step to help the customer in choosing the model most inclined to his needs with the possibility of making customizations. Our service network is available both remotely and on site with highly qualified mechanical, electrical and software technicians.

BEFORE-SALE

IVAXIA is able to offer complete advice on the cost-benefit ratio resulting from the purchase of one of our machines, constantly advises users in choosing the model that best suits their needs and is able to collaborate with suppliers of automatic loading and unloading systems chosen by customers or directing the customer to suppliers who can offer them the best automation solution. 

The investment time horizon allows you to select the most suitable machines to reach the desired goal. Each company may need to use financial resources on a lasting basis to achieve its development goals. The purchase of Ivaxia machines guarantees a safe long-term investment.  

Request more information from our specialized commercial technicians by filling out the form in the contact section. 

AFTER-SALE

IVAXIA knows the importance of a good after-sales service: by producing machines that have an average production life close to thirty years, it must be able to react promptly to customer calls and guarantee technical assistance all over the world. This is possible thanks to the overall quality of the mechanical, electrical and hydraulic components used in the production process.  

Our Maintenance Service is based on the speed of the service and on the experience and competence of our technical staff.  

With this in mind, we offer to our customers the possibility of adopting the “teleservice” remote assistance service which allows them to intervene in a very short time both by promptly solving the problem and by sending one of our technicians on site, with the considerable advantage of knowing the nature of the problem and the spare parts needed for its solution.

REQUEST AFTER-SALE ASSISTANCE AND SUPPORT

filling the form

Ivaxia’s customer service guarantees a reliable service even after purchase.
Fill out the form with the data requested here and we will reply in a short time.